Shipping & Returns
Thank you for supporting Greeen Glasss.
Each piece is carefully made and packaged with love. Please review the policies below before placing your order.
Shipping
Processing Time
Orders are typically processed and shipped within 5-7 business days after your order is placed.
Because each piece is handmade, processing times may occasionally take a little longer. If there is an unexpected delay with your order, I’ll do my best to keep you updated.
Shipping Times
Please note that shipping times are estimates and are not guaranteed. Delays caused by the postal service, weather, holidays, customs, or other circumstances outside of my control may occur.
Tracking
A tracking number will be provided when your order ships, when available. Please make sure your shipping address is correct before completing your purchase.
If an order is returned to me because of an incorrect or incomplete address, additional shipping costs may apply to have it sent again.
Lost, Stolen, or Damaged Packages
Once an order has been shipped, it is in the care of the shipping carrier. If your package shows as delivered but you cannot find it, please check with household members, neighbors, and your local post office or shipping carrier.
If your package arrives damaged, please contact me at greeenglasss@gmail.com as soon as possible and include photos of the damaged package and jewelry so I can help determine the best solution.
Returns & Exchanges
I want you to love your jewelry! If you’re not completely satisfied with your purchase, you may request a return within 14 days of delivery.
To be eligible for a return:
- The item must be unworn and in its original condition.
- The item must be returned with its original packaging, if applicable.
- You must contact me before sending an item back.
Customers are responsible for return shipping costs unless the item arrived damaged or I made an error with your order.
Once your return is received and inspected, I’ll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method.
Discounted items are not eligible for return unless they arrive damaged or there is an error with your order.
Custom or personalized pieces are made specifically for you and cannot be returned simply because you changed your mind.
Exchanges
If you would like to exchange an eligible item, please contact me at greeenglasss@gmail.com within 14 days of delivery. Exchanges are subject to availability.
Order Changes & Cancellations
If you need to change or cancel your order, please contact me as soon as possible. I’ll do my best to accommodate your request, but once an order has entered production or shipped, changes or cancellations may no longer be possible.
Questions?
If you have any questions about your order, shipping, or returns, please contact me at:
Caitlyn
Email: greeenglasss@gmail.com
Instagram: greeenglasss
Thank you for choosing to support my small business! Every order means so much to me, and I truly appreciate you.